Refund Policy
We want billing issues resolved quickly and fairly. This policy explains when refunds apply and how to request one.
Refund eligibility: You may request a refund if you were charged in error, charged after a confirmed cancellation, or if an appointment did not meet the qualification criteria described in your plan and was not replaced. Contact us and we will review your request promptly, typically within a few business days.
Chargeback window: You have up to 180 days from the date of a charge to dispute it with your card issuer ("chargeback"), consistent with standard card network rules. We ask that you contact us to request a refund first — most billing issues can be resolved directly, and faster than a bank dispute. Your right to file a chargeback remains available at any time until the 180-day window has completed, even if you have also requested a refund from us.
Non-refundable amounts: Appointments already delivered and meeting the qualification criteria for your plan are not eligible for refund, even if the appointment did not result in a sale.
Refund processing: Refunds, when approved, are issued to the original payment method used at checkout and may take several business days to appear on your statement, depending on your card issuer.